Frequently Asked Questions

 

Personnel
The employees of Colonial Pipeline must have a strong sense of accountability and responsibility. Work processes are more effective when roles and duties are clearly defined. Clear responsibility allows everyone to prioritize their resources and schedules. Each individual is accountable for his or her defined area of responsibility and personal actions. Operating and maintenance procedures are designed as aids to the well-trained operator. They do not replace knowledge, but rather support the user. “Thinking” procedure compliance is required. Essentially, the user must understand the steps in a procedure before performing the work. Additionally, alert, well-trained operators and maintenance personnel are key to safe, efficient operation of Colonial’s pipeline system.  The company believes a strong training program is essential to its success.  Just as classroom and on-the-job training is important to success, so is self-assessment. Self-assessment requires each employee to honestly evaluate the strengths, areas for improvement and weaknesses of his or her own performance, as well as team performance.

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